PATIENT ACCESS EDUCATION
Front-End Revenue Cycle
Does day-to-day management leave you with little time to optimize your patient access operations?
The patient registration process is critical to initiating a cycle of quality patient care. Errors made at this important service entry point can have a negative impact, creating breakdowns in care and treatment causing claims rework, patient dissatisfaction and payment reduction, delay or denial.
Patient Access leaders are often faced with:
24/7 operations
Decentralized registration areas
High turnover rates
New hires just entering the healthcare field
Limited time and resources to train new staff
Lack of consistency in the training process
Difficulty in assessing new hire competency
YOUR SOLUTION TO PATIENT ACCESS OPTIMIZATION
Haugen Consulting Group offers a suite of interactive online training courses. Each is designed to effectively educate new and existing staff on the most important aspects of patient access registration.
Haugen Academy online training includes:
Convenient, on-demand, online courses
Logical segments broken into ~40 minute courses
Competency and performance assessment tools
Management reports monitoring performance
Assessment tools to objectively assess new hires
We offer a blend of core, companion and custom content that quickly imparts the knowledge and develops the skills needed to create patient access professionals.
Core Courses
Content that educates staff on process, functions and regulatory issues that are common to all patient access departments.
- System Down-time Processes
- Point of Service Collections
- Pre-Authorization and Admission Notification
- Understanding Regulatory Documents
- Inpatient Account Management
- Outpatient Account Management
- Insurance Plan Selection
- Physician Selection