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Patient Access Services: Point of Service Collections

(35 customer reviews)



This course explains the importance of collecting payment at the point of service or prior to service. We will review insurance terminology, plan designs, networks, and benefits. This course is designed to enhance your skills when collecting upfront payments and explaining the patient’s financial responsibility.



Lesson 1

  • Explain why up-front collections are important to healthcare organizations
  • Define terms such as copayment, deductible, coinsurance, and out-of-pocket maxiumum

Lesson 2

  • Identify effective methods of asking patients for payment
  • Calculate and explain estimated patient responsibility amounts


Target Audience

  • Patient Access Services
  • Schedulers
  • Business Services
  • Ancillary Departments with Registration Responsibility

CE Credits

Courses may be used to apply toward NAHAM and other certification CEU requirements

Purchasing Details

  • Upon purchase, you will have a 6-month subscription to this course. This will allow you the opportunity to complete and review as often as you like for 6 months.
  • Courses are accessed through
  • Visit our FAQ page for technical requirements and additional details.

35 reviews for Patient Access Services: Point of Service Collections

  1. Tammie

  2. Michelle

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  19. Pamela B.

    I really enjoyed your format for learning and was glad to increase my knowledge on these subjects.

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  34. Dominique

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