This course explains the importance of collecting payment at the point of service or prior to service. We will review insurance terminology, plan designs, networks, and benefits. This course is designed to enhance your skills when collecting upfront payments and explaining the patient’s financial responsibility.
- Explain why up-front collections are important to healthcare organizations
- Define terms such as copayment, deductible, coinsurance, and out-of-pocket maximum
- Identify effective methods of asking patients for payment
- Calculate and explain estimated patient responsibility amounts