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2021 E/M Changes On-Demand

(97 customer reviews)

Individual pricing: $25.00


This webinar was released on January 13, 2021.

This webinar is no longer eligible for CEUs. The webinar recording will be available until January 31, 2023.


Evaluation & Management (E/M) Pocket Guide

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Changes to the E/M code descriptors and guidelines for office and other outpatient services were implemented on January 1, 2021.  In this webinar, we will cover the new guidelines, including term definitions, and how to choose a level based on medical decision making or time.  We will review examples demonstrating how to choose a level according to the new guidelines and learn how to use the new prolonged services code.


  • Define terms related to 2021 E/M Guidelines
  • Review requirements for choosing an E/M based on medical decision making
  • Apply time-based billing requirements
  • Use the new prolonged services code according to the 2021 E/M guidelines

View the webinar FAQs!

Target Audience

  • Professional fee coders
  • Coding auditors & educators
  • Clinic managers
  • Coding managers
  • Providers



Shea is a senior consultant for The Haugen Consulting Group with 8 years of health care industry experience. Shea has experience working on the professional fee side of coding, auditing, education and compliance serving coders and physicians. Shea has also served as a project lead for ICD-10-CM education initiatives and implementation of computer assisted coding (CAC) projects.

She earned a bachelor’s degree in health information management and a master’s degree in health services administration from the University of Kansas, Lawrence Kansas. Shea is a Registered Health Information Administrator (RHIA), Certified Professional Coder (CPC), Certified Professional Medical Auditor (CPMA) and a Project Management Professional (PMP).

Purchasing Details

  • Individual Purchase: Entitles individual access to the on-demand webinar.
  • Group Purchase: The on-demand webinar may be shared with others within your healthcare facility. You will receive an email from Haugen Webinars with a unique link to share with your team.
  • If you require an invoice to proceed with this registration, contact us at 720-502-7690.
  • Visit our FAQ page for technical requirements and instructions to obtain CEUs.
  • Review our Terms of Use for full details on cancellations and refunds.

97 reviews for 2021 E/M Changes On-Demand

  1. Haugen Customer

  2. Robert

  3. Haugen Customer

  4. Haugen Customer

  5. Haugen Customer

  6. Lila

  7. Haugen Customer

  8. Haugen Customer

  9. Christin

  10. Sampuran

  11. Nancy

    Enjoyed the presenter style of teaching

  12. Haugen Customer

  13. Haugen Customer

  14. Valerie

  15. Haugen Customer

  16. Haugen Customer

  17. Haugen Customer

  18. Nancy

  19. Haugen Customer

  20. Haugen Customer

  21. Kayla

  22. Haugen Customer

  23. Haugen Customer

  24. Toni

    I was not aware of the no longer counting history and exam elements.

  25. Nancy

    This was an excellent presentation that was put together nicely. Great job! You’re hard work is much appreciated!

  26. Haugen Customer

  27. Denise

  28. Christin

  29. Haugen Customer

  30. Jenn

    The ease of now assigning E/Ms…I am so happpy that all the counting is over with!

  31. Haugen Customer

    This topic is new to me, therefore all the information provided was extremely useful.

  32. Haugen Customer

  33. Nancy

    Good information on the E&M coding updates

  34. Haugen Customer

  35. Haugen Customer

  36. Lori

    E&M coding is a lot more detailed than I imagined.

  37. Haugen Customer

  38. Haugen Customer

  39. Debra

  40. Haugen Customer

  41. Kathy

  42. Linda

  43. Haugen Customer

    Good webinar, thank you.

  44. Haugen Customer

  45. Michele

    Loved the examples used and for us to guess the level

  46. Donna

    Great Speaker

  47. Ashley

  48. Haugen Customer

  49. catherine

    Very good refresher info on the e/m coding

  50. Natalie L.

    I liked how she went over the prolonged cases

  51. Lori K.

    I thought the webinar was very informative/extremely useful.

  52. Zenie J.

    Very good webinar and speaker

  53. Aleen

    Very informative

  54. Dawn

  55. Haugen Customer

  56. Patrice

  57. Lynne

  58. Haugen Customer

  59. Haugen Customer

  60. Haugen Customer

    I look forward to the webinars as they are very informative.

  61. Haugen Customer

  62. Haugen Customer

    As an inpatient coder I have a new appreciation for outpatient coders!

  63. Haugen Customer

  64. Haugen Customer

  65. Haugen Customer

  66. Haugen Customer

  67. Haugen Customer

  68. Melody

  69. Connie

  70. Lynne

    The questions and answers were excellent

  71. Haugen Customer

  72. MICA

    I don’t work with E/M regularly but it helped understand the logic more.

  73. Diane

  74. Haugen Customer

  75. Haugen Customer

  76. Haugen Customer

    Great experience

  77. Haugen Customer

  78. Haugen Customer

  79. kelly

  80. Haugen Customer

  81. Debra

  82. Haugen Customer

  83. Haugen Customer

    good presentation

  84. Haugen Customer

  85. Natalie

    I liked how she went over the prolonged cases

  86. Haugen Customer

  87. Lori

    I thought the webinar was very informative/extremely useful.

  88. Haugen Customer

    appreciated the clarification of definitions

  89. Theresa

  90. Haugen Customer

  91. Ashley

  92. Tonya

    Very good webinar and speaker

  93. Nicholas

  94. Haugen Customer

  95. Zenie

    very informative

  96. Gail

  97. Rene

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