How do I access my online courses?
Online courses are accessed through www.haugenacademy.com.
Is there an easier way to navigate multipage PDF documents?
From the PDF window, select MENU from the Upper Left Corner, then choose THUMBNAILS or OUTLINE.
Q: Can you show me?
A: Sure, watch this short video demonstration.
Can I return an online course that I have purchased?
Please review the course description carefully before purchasing as refunds for online courses cannot be issued once the course has been accessed.
I received an error message stating “You need to enroll in a session”.
Users are receiving a “You need to enroll in a session” message for new courses. If you receive this message when accessing a course, please contact hahelp@thehaugengroup.com to resolve this.
How do I allow pop-ups?
From the settings wheel in the top right corner, select Internet Options. From internet options, select the Privacy Tab. On the Privacy tab, under Pop-up Blocker, uncheck the Turn on Pop-up Blocker box, and then select OK.
How do I open an InPrivate browser?
From your Internet Menu select Tools. From the tools menu box, select InPrivate Browsing. This will open a new browser.
How do I clear my cache?
When I exit my course, it does not take me back to the page I left off on.
When you exit the course, use the Exit Course button instead of the close browser button.
I am unable to advance to the next page even though I have completed listening to the page. How do I continue the lesson?
If you are not able to advance using the Next button, proceed to the next page using the Table of Contents located in the Menu Bar. Please send an email to hahelp@thehaugengroup.com or use the contact us button in the course and send us the Course Name and title of the page you are experiencing difficulties with.
I did not get my CEU certificate for completion of my course. How do I receive it?
To receive your certificate, you must complete the Code Red Challenge with required passing score. Upon completing the course you will receive an email from Haugen Academy Administrator containing the CEU certificate as a pdf attachment.
You can also access the certificates through your Haugen Academy account. Once you are logged in, navigate to the Transcript tab, then to the Certificates button. Scroll down to the course you wish to access your CEU certificate for.
I forgot my username/password.
On the log in page (www.haugenacademy.com), click on the link forgot your user ID or password (below the Go button), enter your email address and your log in credentials will be sent to your email.
I received a LMS Commit error.
Do not disconnect from the Haugen Academy window (the page that you launch the course from). If you lose connection with the Haugen Academy window, the course will be unable to record your progress.
Our organization needs to be invoiced in order to register for the education.
If you need an invoice, send us an email at hahelp@thehaugengroup.com with your request. We will follow up within 2 business days. Once we receive payment, we will register you for the education.
I reset my login, but I am still having issues accessing my account.
If you are experiencing issues accessing your account, we recommend you clear your cache. You can access detailed instructions through the PDF or by watching the video below. If you continue to experience the same issue, try accessing Haugen Academy through a different internet browser (i.e. Chrome, Internet Explorer, Firefox, etc.).
Online Course Technical Requirements
Recommended operating systems:
• Window 10 or higher
• Mac OS
Supported Browsers (Latest Version):
• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Internet Explorer (Due to Internet Explorer limitations, you may experience difficulties with some of our features. For the best internet browsing experience, please use one of the latest versions of the following browsers: Google Chrome, Firefox, Apple Safari)
Internet:
• DSL or better
• Recommended internet connection speed 500 or higher kbps
Additional Software:
• Adobe Acrobat Reader
• Current version of Java
Sound: (all modules are fully narrated)
• Computer speakers or headset
Printer:
• Printer access to print CEU certifications
Can I return an on-demand webinar that I have purchased?
On-demand webinars are only available for use by the individual (individual rate) or health care facility (group rate) that purchased the webinar. Please review the webinar description carefully before purchasing as refunds are not available. However, if you are unhappy with your purchase, please reach out to us for further assistance: hahelp@thehaugengroup.com.
How does a group webinar purchase work?
Purchasing a webinar at the group rate enables everyone within your healthcare facility to watch the webinar and earn CEUs. Upon purchasing an on-demand webinar, you will receive an email with a unique link that can then be forwarded to anyone within your healthcare facility for viewing. If you purchased a webinar with a future release date, you will receive an email to share with your facility on the date of release. View the product info for information on release dates.
Can I print the slide deck for the webinar?
The handouts are located on the Handouts Tab to the left of the webinar recording along with the test for AAPC members and CEU certificates.
Where are my CEUs?
The CEUs are to the left of the video underneath the Handouts Icon. All participants are able to download/print their own CEU certificates.
My group is remote. How can I have more than one watch?
Upon purchasing the group rate for an on-demand webinar, you will receive an email that can be forwarded to your team. This email includes a link that allows each team member to access the webinar, CEUs, and handouts at their own convenience. If the webinar is upcoming, you will receive this notification on the date of release. View the product info for information on release dates.
Webinar Technical Requirements
Most participants will be able to quickly attend conferences using Go to Meeting entirely within your web browser, which requires no download. You can also download and install the full featured desktop software on your Windows and Mac computer. You can also check your system’s compatibility automatically on the “Get Ready for your First Meeting” page on the Go to meeting site.
Additional Requirements:
• Listening to Broadcast Audio requires computer speakers or a headset.
Operating system
Windows 7 - Windows 10
Mac OS X 10.9 (Mavericks) - macOS Big Sur (11)
Linux
Google Chrome OS
Android OS 5 (Lollipop) - Android 9 (Pie)
iOS 10 - iOS 12
Web browser
Google Chrome (most recent 2 versions)
Mozilla Firefox (most recent 2 versions)
Internet connection
Computer: 1 Mbps or better (broadband recommended)
Mobile device: 3G or better (WiFi recommended for VoIP audio)
Software
GoToWebinar desktop app
GoToWebinar mobile app
JavaScript enabled
Hardware
2GB of RAM (minimum), 4GB or more of RAM (recommended)
Microphone and speakers (USB headset recommended)
Mobile device
iPhone 4S or newer
iPad 2 or newer
When will I receive access to my webinar?
If you purchased an on-demand webinar, you will receive an email with a link to access the recording within 1 business day. If you purchased a webinar with a future release date, you will receive an email on the date of release. View the product info for information on release dates.
Our organization needs to be invoiced in order to register for the education.
If you need an invoice, send us an email at hahelp@thehaugengroup.com with your request. We will follow up within 2 business days. Once we receive payment, we will register you for the education.