I received a LMS Commit error.
Do not disconnect from the Haugen Academy window (the page that you launch the course from). If you lose connection with the Haugen Academy window, the course will be unable to record your progress.
I forgot my username/password.
On the log in page (www.haugenacademy.com), click on the link forgot your user ID or password (below the Go button), enter your email address and your log in credentials will be sent to your email.
I did not get my CEU certificate for completion of my course. How do I receive it?
To receive your certificate, you must complete the Code Red Challenge with required passing score. Upon completing the course you will receive an email from Haugen Academy Administrator containing the CEU certificate as a pdf attachment.
You can also access the certificates through your Haugen Academy account. Once you are logged in, navigate to the Transcript tab, then to the Certificates button. Scroll down to the course you wish to access your CEU certificate for.
I am unable to advance to the next page even though I have completed listening to the page. How do I continue the lesson?
If you are not able to advance using the Next button, proceed to the next page using the Table of Contents located in the Menu Bar. Please send an email to firstname.lastname@example.org or use the contact us button in the course and send us the Course Name and title of the page you are experiencing difficulties with.
When I exit my course, it does not take me back to the page I left off on.
When you exit the course, use the Exit Course button instead of the close browser button.
I received an error message stating “You need to enroll in a session”.
Users are receiving a “You need to enroll in a session” message for new courses. If you receive this message when accessing a course, please contact email@example.com to resolve this.
How do I allow pop-ups?
From the settings wheel in the top right corner, select Internet Options. From internet options, select the Privacy Tab. On the Privacy tab, under Pop-up Blocker, uncheck the Turn on Pop-up Blocker box, and then select OK.
How do I open an InPrivate browser?
From your Internet Menu select Tools. From the tools menu box, select InPrivate Browsing. This will open a new browser.
How do I clear my cache?
How does a group webinar purchase work?
Purchasing a webinar at the group rate enables everyone within your organization to watch the webinar and earn CEUs. Viewers are limited to a single device for the live event and must record the names of all participants in the room on the post webinar survey. The link to the recorded webinar is emailed to all registrants within 24 hours of the live event. This link can then be forwarded on to anyone within your organization for viewing. All participants must take the post webinar survey to earn CEUs.
When will the recorded webinar be available for playback?
The recorded webinar link is emailed to all registrants within 24-48 hours of the live event.
Are there any materials that I can print for the webinar?
If there are materials available for the webinar, they are located under the materials tab. They are available during the live event as well as with the recorded webinar.
I am not able to watch the live event. Will replay be available if I purchase a webinar?
Registration includes access to the live event as well as the post event recording. If the live event has passed, you will receive immediate access to the recorded event.
Where are my CEUs?
CEU certificates are available under the handouts tab during the live and recorded event. All participants are able to download their CEU certificates.
My group is remote. How can I have more than one watch?
Viewers are limited to a single device for the live event and must record the names of all participants in the room on the post webinar survey to verify attendance. The link to the recorded webinar is emailed to all registrants within 24 hours of the live event. This link can then be forwarded on to anyone within your organization for viewing. All participants must take the post webinar survey to earn CEUs.