Getting Started
How do I access Haugen Academy education?
- After you are enrolled or purchase education, you will receive a Haugen Academy Registration Notification email from the Haugen Academy Administrator. Follow the instructions in that email to set your password and access your account.
- If you don’t see the email, check your junk or spam folder.
What email address should I expect communications from?
- All automated emails are sent from hahelp@thehaugengroup.com.
- To ensure delivery, add this address to your safe sender list.
I’m new to Haugen Academy. Do you have tips for getting started?
Yes. We recommend beginning with the Welcome to Haugen Academy course, available in the learning management system. It provides a helpful overview of how to navigate and use the platform.
Content & Catalog
How long are Haugen Academy courses and webinars?
Most titles take approximately 1 to 1.5 hours per CEU, depending on the topic and your experience level.
How do I view available titles?
You can browse offerings in two ways:
- Visit the Shop: https://www.thehaugengroup.com/shop/
- When logged into Haugen Academy, open the Course Catalog from the User Menu (if available to you)
Note: Some catalogs may initially appear limited. Click on a catalog name to expand and view all available courses.
Certificates & CEUs
How do I access my CEU certificate?
To earn your certificate:
- Complete the course/webinar
- Pass the assessment (Code Red Challenge or Course Assessment) with a score of 80% or higher
If needed, you can retake the assessment without repeating the entire course.
Once completed, you can access your certificate in several ways:
- Download it immediately after passing
- Use the link sent via email
- Go to My Activities → Courses and select the Certificate icon
I took a free webinar. Where is my CEU?
For free webinars, CEUs, handouts, and (if applicable) AAPC tests are located to the left of the video under the Handouts icon. If you do not see the Handouts icon, try using Google Chrome.
Is Haugen Academy education pre-approved for CEUs?
Yes. Titles are pre-approved for CEUs through AHIMA, AAPC, and/or ACDIS. Haugen Academy is an AHIMA-Approved Continuing Education Provider (ACEP).
Detailed CEU information is available:
- On the CE Credit tab in the Shop
- Within each course description in the platform
Technical Support & Troubleshooting
Which browser should I use?
We recommend Google Chrome for the best experience.
Why should I clear my browser cache?
Clearing your cache ensures you are viewing the most up-to-date version of a course. Cached content can sometimes prevent updates from appearing.
Learn how here: https://www.refreshyourcache.com/en/home/
I can’t advance to the next page. What should I do?
If the Next button doesn’t work, use the Table of Contents (top-right menu) to move forward.
If the issue persists, contact us:
- Use the Contact Us button in the course
- Or email hahelp@thehaugengroup.com
Why doesn’t my course resume where I left off?
Be sure to exit courses using the Exit Course button.
Closing the browser window may prevent your progress from being saved.
Account & Login Help
How can I reset my password?
Click “Forgot your Password?” on the login page and follow the instructions sent via email.
If you continue to have issues, contact hahelp@thehaugengroup.com.
What if I don’t remember my username?
Your username is included in your initial registration email. It is usually your email address.
If you have multiple accounts, you may have more than one username.
Use the “Forgot Password” option to receive a reminder via email.
Billing & Purchasing
Our organization requires an invoice. How do we request one?
Please submit a request through our contact form. We will respond within 2 business days. Once payment is received, we will complete your registration.
Getting Started
How does a group webinar purchase work?
Group pricing is available for provider organizations (hospitals, health systems, physician groups) & corporate oranizations.
After purchase:
- You’ll receive an email with a unique access link
- This link can be shared within your organization
- Each participant can complete the webinar and earn CEUs individually
For future-release webinars, the access email will be sent on the release date.
My team is remote. How can multiple people watch?
We offer flexible group options:
- Provider Organizations: Share within hospitals, health systems, or physician groups
- Corporate Organizations (up to 150 learners): Share across your organization
- 150+ learners: Contact us for custom pricing
Each learner can independently access the webinar, handouts, and CEUs via the shared link.
Content & Catalog
How long are Haugen Academy webinars and online courses?
Most titles take approximately 1 to 1.5 hours per CEU, depending on the topic and learner experience level.
How do I view available titles?
- Visit the Shop: https://www.thehaugengroup.com/shop/
- Send us a message, and we will be happy to email you an Excel spreadsheet.
Certificates & CEUs
How does my team access their CEUs?
CEUs are located to the left of the webinar video under the Handouts icon. Each participant can download or print their own certificate.
Can my team download or print webinar materials?
Yes. The Handouts tab (next to the video) includes:
- Slide decks
- CEU certificates
- AAPC test (if applicable)
Billing & Policies
Our organization requires an invoice. How do we request one?
Submit a request through our contact form. We will respond within 2 business days. Registration is completed once payment is received.
What is your refund policy?
Please review webinar details carefully before purchasing, as refunds are not available.
If you’re not satisfied with your purchase, contact us, and we’ll work with you to resolve the issue.
