When will I receive access to my webinar?
If you purchased an on-demand webinar, you will receive an email with a link to access the recording within 1 business day. If you purchased a webinar with a future release date, you will receive an email on the date of release. View the product info for information on release dates.
How does a group webinar purchase work?
Purchasing a webinar at the group rate enables everyone within your healthcare facility to watch the webinar and earn CEUs. Upon purchasing an on-demand webinar, you will receive an email with a unique link that can then be forwarded to anyone within your healthcare facility for viewing. If you purchased a webinar with a future release date, you will receive an email to share with your facility on the date of release. View the product info for information on release dates.
My group is remote. How can I have more than one watch?
Upon purchasing the group rate for an on-demand webinar, you will receive an email that can be forwarded to your team. This email includes a link that allows each team member to access the webinar, CEUs, and handouts at their own convenience. If the webinar is upcoming, you will receive this notification on the date of release. View the product info for information on release dates.
Where are my CEUs?
The CEUs are to the left of the video underneath the Handouts Icon. All participants are able to download/print their own CEU certificates.
Can I print the slide deck for the webinar?
The handouts are located on the Handouts Tab to the left of the webinar recording along with the test for AAPC members and CEU certificates.
Our organization needs to be invoiced in order to register for online education. What’s the best way to request this?
If you need an invoice, send us an email at hahelp@thehaugengroup.com with your request. We will follow up within 2 business days. Once we receive payment, we will register you for the education.
Can I return an on-demand webinar that I have purchased?
On-demand webinars are only available for use by the individual (individual rate) or health care facility (group rate) that purchased the webinar. Please review the webinar description carefully before purchasing as refunds are not available. However, if you are unhappy with your purchase, please reach out to us for further assistance: hahelp@thehaugengroup.com.
Tips for Getting Started in Haugen Academy
We highly recommend that you review the Welcome to Haugen Academy course which is found under the Enrolled tab of My Courses once you are logged into Haugen Academy. It will either be a stand-alone course or a course within one or more curriculums.
Please be sure to review the Welcome to Haugen Academy tip sheet which also contains helpful information including Technical Requirements. This and other tip sheets can be found in Haugen Academy under the Resources button located under the My Courses tab.
How do I access my online courses?
Online courses are accessed through www.haugenacademy.com. You should have received a Haugen Academy registration notification email upon registration. Should you not see the email in your inbox, please check your junk/spam folder.
I forgot my username/password.
On the Haugen Academy login page, please select the Forgot your Password link. You will be emailed instructions on resetting your password. If you are still having issues, please email us at hahelp@thehaugengroup.com.
I reset my login, but I am still having issues accessing my account.
If you are experiencing issues accessing your account, we recommend you clear your cache. Please see the below question on Why is it important that I clear my browser’s cache routinely? If you are still having issues, please email us at hahelp@thehaugengroup.com.
How do I allow pop-ups for Haugen Academy?
This depends on your internet browser but is typically found in the Privacy Settings. Be sure www.haugenacademy.com site is set to allow pop-ups.
I am unable to advance to the next page even though I have completed listening to the page. How do I continue the lesson?
If you are not able to advance to the next page using the NEXT button on the current page, use the Table of Contents located in the menu bar at the top of the page to advance. We also request that you use the Contact Us in the menu bar to notify us of this issue so it can be addressed. This feature will send an email to hahelp@thehaugengroup.com.
How can I get a CEU certificate resent to me?
All CEUs can be accessed through your Haugen Academy account. Once logged in, go to My Courses and navigate to the Transcript tab. Select the Certificate button to see your list of CEU certificates in pdf format available for download.
I did not get my CEU certificate for completion of a course. How do I receive it?
There are a couple of possibilities for not receiving your certificate.
- You must complete the Code Red Challenge with the required passing score of 80%. Once passed, you will receive an automated email from the Haugen Academy Administrator containing the CEU certificate as a pdf attachment. If you did not pass, you can retake the test at your convenience – no need to take the entire course again. Just navigate to the test using the Table of Contents in the course.
- If you did pass the course and still did not receive the email containing the CEU certificate, the email may have gone to junk/spam folder. Automatic notifications are sent from the Haugen Academy Administrator <haugenacademy.notifications@coursemill.com>; (Haugen Academy Administrator via amazonses.com) so please be sure this email address is on your safe sender list.
I completed the course with a passing score, but my gradebook says it is ‘incomplete’. Why?
When you launch a course, it will open in a new browser window. Haugen Academy will remain open in the original browser window. The window with Haugen Academy must remain open so the course can send over completion data and test results.
If the connection between Haugen Academy and the course is lost, you will lose your progress for that course. This can happen if you lose your internet connection or are logged out of Haugen Academy after 2 hours of inactivity.
You can think of Haugen Academy as the "mothership", and the course as an astronaut out exploring space! You don't want the astronaut to lose the connection to the mothership
Why is it important that I clear my browser’s cache routinely?
When you view a course in Haugen Academy, the course will "cache" to improve load times and performance. When we update a course, or Haugen Academy, you may not see the latest version if you are viewing a "cached" version. If your browser cache is cleared, you know you're seeing the latest version. We recommend using Chrome as your browser for the most reliable experience.
When I exit my course, it does not take me back to the page I left off on.
When you exit the course, use the Exit Course button instead of the ‘X’ used for closing the browser window.
Our organization needs to be invoiced in order to register for online education. What’s the best way to request this?
If you need an invoice, send us an email at hahelp@thehaugengroup.com with your request. We will follow up within 2 business days. Once we receive payment, we will register you for the education.