Does day-to-day management leave you with little time to optimize your patient access operations?
The patient registration process is critical to initiating a cycle of quality patient care. Errors made at this important service entry point can have a negative impact, creating breakdowns in care and treatment causing claims rework, patient dissatisfaction and payment reduction, delay or denial.
Patient access leaders are often faced with:
Decentralized registration areas
High turnover rates
New hires just entering the healthcare field
Limited time and resources to train new staff
Lack of consistency in the training process
Difficulty in assessing new hire competency
YOUR SOLUTION TO PATIENT ACCESS OPTIMIZATION
Haugen Consulting Group offers a suite of interactive web-based training courses and webinars. Each is designed to effectively educate new and existing staff on the most important aspects of patient access registration.
Haugen Academy web-based training includes:
Convenient, on-demand, web-based courses
Logical segments broken into ~40 minute courses
Competency and performance assessment tools
Management reports monitoring performance
Assessment tools to objectively assess new hires
Content that educates staff on process, functions and regulatory issues that are common to all patient access departments.
Companion modules accompany the core modules upon request. They are designed based on your organization’s workflow, practices, policies and procedures.
Content that is unique to your patient access team. Modules are tailored to fit your organization’s workflows, policies, procedures and systems.
- System Down-time Processes
- Point of Service Collections
- Pre-Authorization and Admission Notification
- Understanding Regulatory Documents
- Inpatient Account Management
- Outpatient Account Management
- Insurance Plan Selection
- Physician Selection