Patient Access Services: Guide to Patient Identification

(42 customer reviews)



The Guide to Patient Identification course will build an understanding of the complexities and importance of accurately identifying patients. This course builds understanding of the importance and challenges involved in patient identification. We review data entry standards, components of typical policies and workflows, and discuss available technology used to assist with patient identification.

Learning Objectives

  • Recognize the importance of accurate patient identification
  • Identify the structure and organization of the MPI
  • Demonstrate understanding of the impact of patient selection errors
  • Describe the various types of technology used to assist in patient identification
  • Identify common rules included as part of an organization’s data entry standards
  • Indicate the number of patient identifiers that should ideally be matched before a record is selected
  • Identify common patient identification errors
  • Recognize issues that arise as a result of patient identification errors
  • List strategies for avoiding duplicates or overlays

Target Audience

  • Patient Access Services
  • Schedulers
  • Business Services
  • Ancillary Departments with Registration Responsibility

CE Credits

Courses may be used to apply toward NAHAM and other certification CEU requirements.

Purchasing Details

  • Upon purchase, you will have a 6-month subscription to this course. This will allow you the opportunity to complete and review as often as you like for 6 months.
  • Courses are accessed through
  • Visit our FAQ page for technical requirements and additional details.

42 reviews for Patient Access Services: Guide to Patient Identification

  1. Lisa

  2. Ashley

  3. Shari

  4. Haugen Customer

  5. Monica

  6. Samantha

    Love this learning style and I am going to inquire about having all Patient Access Specialists take this course.

  7. Jackie

  8. Laurie K.

    I learned two things I didn’t know. Great course. Thank you!

  9. Janet P.

    Love the furry friends!

  10. Sara

  11. LAURA

  12. Jessica

  13. Jessica

  14. Haugen Customer

  15. Michael

    References to documentation produced by the Federal Government would probably be helpful to someone who is interested in this topic.

  16. Janice

    This will also help me handle intake at a food bank where I volunteer. The software is similar to medical admitting software.

  17. Margaret

    Very thorough explanations of procedures. New terminology adequately defined.

  18. Mikaela

  19. Haugen Customer

  20. Mindy

  21. Haugen Customer

  22. Mandy

  23. Piers

  24. Geoffrey

  25. Teresa

  26. Teresa

  27. Haugen Customer

  28. Akiatu

  29. Brittney

  30. Rhonda

  31. Haugen Customer

  32. Haugen Customer

  33. Dawn

  34. Haugen Customer

  35. Camilla

  36. Dominique

  37. Christina

  38. Diane M.

    I think everyone who registers patients should be required to take this module.

  39. Sharilyn B.

    More comfortable knowing how to use identifiers.

  40. Sally B.

    I think every registrar needs this class

  41. Aimee L.

    Great refresher..

  42. Laurie K.

    I learned two things I didn’t know. Great course. Thank you!

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