Patient Access Services: Guide to Patient Identification

(5 customer reviews)



The Guide to Patient Identification course will build an understanding of the complexities and importance of accurately identifying patients. This course builds understanding of the importance and challenges involved in patient identification. We review data entry standards, components of typical policies and workflows, and discuss available technology used to assist with patient identification.

Learning Objectives

  • Recognize the importance of accurate patient identification
  • Identify the structure and organization of the MPI
  • Demonstrate understanding of the impact of patient selection errors
  • Describe the various types of technology used to assist in patient identification
  • Identify common rules included as part of an organization’s data entry standards
  • Indicate the number of patient identifiers that should ideally be matched before a record is selected
  • Identify common patient identification errors
  • Recognize issues that arise as a result of patient identification errors
  • List strategies for avoiding duplicates or overlays

Target Audience

  • Patient Access Services
  • Schedulers
  • Business Services
  • Ancillary Departments with Registration Responsibility

CE Credits

Courses may be used to apply toward NAHAM and other certification CEU requirements.

Purchasing Details

  • Upon purchase, you will have a 6-month subscription to this course. This will allow you the opportunity to complete and review as often as you like for 6 months.
  • Courses are accessed through
  • Visit our FAQ page for technical requirements and additional details.

5 reviews for Patient Access Services: Guide to Patient Identification

  1. Diane M.

    I think everyone who registers patients should be required to take this module.

  2. Sharilyn B.

    More comfortable knowing how to use identifiers.

  3. Sally B.

    I think every registrar needs this class

  4. Aimee L.

    Great refresher..

  5. Laurie K.

    I learned two things I didn’t know. Great course. Thank you!

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