The assessment identified several opportunities within the department. The bigger challenge was implementing changes without leadership in the department. HCG proposed a unique solution; outsource the management of the department until a permanent director was hired. The model is a combination of onsite support and supplemental remote support.
Jennifer McCann, RHIA, CHPS from Haugen Consulting Group, was hired as the HIM Director and Privacy Officer in a time of need for the HIM Department. Jennifer brought HIM and HIPAA privacy expertise as well as management support for the HIM team.
Elena Scarborough, Quality and Risk Management Director at WCDH commented “Jen is a leader, a true difference maker, and excellent communicator. She is very responsive to us even when she is not physically here. She follows up and she follows through. Jen is truly an asset to our team and I’m so appreciative of her being here.” The success of this program has allowed WCDH to move forward with HIM initiatives and take a thoughtful approach to recruitment.
Haugen believes in working with you to help solve your organization's challenges! We strive to understand the culture and unique challenges of each organization while working collaboratively with our clients to ensure delivery of sustainable solutions. Haugen consultants are industry experts who can hit the ground running to get your project jump started.
Jennifer McCann, RHIA, CHPS
As an active member of the Colorado Health Information Management Association (CHIMA), Jennifer currently serves as the CHIMA Treasurer and co-chairs the Education Committee. Jennifer is passionate about healthcare consumer education, and coordinates CHIMA’s community outreach efforts through the 9 News Health Fair program.
After earning her bachelor’s degree in political science from Wheaton College, Norton Massachusetts, Jennifer went on to earn HIM certification from Regis University, Denver Colorado.