The series of CORE KNOWLEDGE courses provide the foundational knowledge to enhance or launch a successful career as a patient access professional.
When a Medicare beneficiary is admitted as in inpatient, Medicare requires hospitals to notify the beneficiary of their rights. The mechanism to deliver the message is the “Important Message from Medicare.” In this course, we review the details of the regulation, provide a sample script to explain the form to a beneficiary and we discuss common challenges and potential solutions.
• Patient Access Professionals
• Case Management
• Others with responsibility for delivering the IMM
• Course Access: Courses are accessed at Haugen Academy. You will receive an e-mail from Haugen Academy within 30 minutes after purchase with an introduction to Haugen Academy and your log-in credentials. If you don’t see an e-mail, check your Junk mailbox and if indicated, set-up emails from thehaugengroup.com as safe sender. If you do not receive an email from Haugen Academy, please contact us at 720-476-6301 or email@example.com.
• Contacting us: 720-476-6301 or email firstname.lastname@example.org.
• Explain the purpose of the Important Message from Medicare.
• Identify when the Important Message from Medicare must be delivered.
• Recognize which patients need to receive the important message from Medicare
Courses may be used to apply toward NAHAM and other certification CEU requirements
Recommended operating systems:
Window 7 or higher
Mac OS 10.7 or higher
Microsoft Internet Explorer 9 or greater
Google Chrome 2.0 or greater
Mozilla Firefox 2.0 or greater
Apple Safari 2.0 or greater
DSL or better
Recommended internet connection speed 500 or higher kbps
Adobe Acrobat Reader
Adobe Flash Player
Current version of Java
Sound: courses are fully narrated, so you’ll want speakers, earbuds, or a headset
Printer: Only needed if you’d like to print your certificate of completion
If you are interested in using the CORE KNOWLEDGE courses as part of your patient access onboarding or training program, contact us.
The courses are a great way to build a solid foundation of knowledge for patient access staff with limited or no prior healthcare experience.
In addition, the courses allow managers to consistently and objectively assess competency within the new hire probationary or introductory period.