Patient Access Services: Point of Service Collections



This course explains the importance of collecting payment at the point of service or prior to service. We will review insurance terminology, plan designs, networks, and benefits. This course is designed to enhance your skills when collecting upfront payments and explaining the patient’s financial responsibility.


  • Recognize the importance of up-front collections
  • Understand terms such as co-pay, deductible, co-insurance, and out-of-pocket maximum
  • Learn effective methods to collect money from patients
  • Knowledge of how to calculate the estimated amount due from patients

Target Audience

  • Patient Access Services
  • Schedulers
  • Business Services
  • Ancillary Departments with Registration Responsibility

CE Credits

Courses may be used to apply toward NAHAM and other certification CEU requirements

Purchasing Details

  • Upon purchase, you will have a 6-month subscription to this course. This will allow you the opportunity to complete and review as often as you like for 6 months.
  • Courses are accessed through
  • Visit our FAQ page for technical requirements and additional details.


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