Description
This claim denials course will build the learner’s core knowledge related to claims processing, payer standardized communications, denials analysis and organizational denials prevention strategies. Learning will begin with a discussion of denials, the claims cycle, and clean claims. Moving on, learners will learn how payers communicate and talk about two main categories of denials. The course will round out with tips and guidance on effective denials prevention strategies healthcare organizations can implement.
Objectives:
Lesson 1: Denials, the Claim Cycle, and Clean Claims
- Define a denial
- Outline the benefits of clean claim submission
- Differentiate between a claim rejection and a denial
- Explain the role of a clearinghouse
Lesson 2: Payer Communications and Denial Categories
- Identify the standardized codes used in payer communications
- Explain the two main types of denied claims
Lesson 3: Effective Denials Prevention Strategies
- Practice root cause analysis of denied claims
- Evaluate strategies and tools for denials prevention
Topics Covered: claim denials, healthcare claim denials, revenue cycle denials, introduction to claim denials, claims processing, claims cycle, clean claim submission, clean claim rate, clean claims, denied medical claims, denied claim definition, claim rejection versus claim denial, claim adjudication, payer adjudication system, unpayable claims, denied claim rework, denial rework cost, preventable denials, denial prevention, denials prevention strategies, accounts receivable impact, A/R days, write-off rates, cost to collect, billing office workload, patient satisfaction and billing, employee engagement in revenue cycle, claim cycle workflow, coding review, provider documentation, charge reconciliation, diagnosis coding, procedure coding, claim edits, coding edits, billing edits, NCCI edits, MUE edits, LCD edits, NCD edits, LMRP edits, Outpatient Code Editor, OCE edits, claim scrubber, billing system scrubber, prebill scrubber, clearinghouse scrubber, clearinghouse role, electronic claims, electronic data interchange, EDI, HIPAA electronic claim transmission, payer claim formatting, rejected claims, rejected claim workflow, clearinghouse rejection, billing system rejection, payer edits, payer-specific rules, benefit plan rules, provider contract rules, coding guidelines, billing guidelines, medical utilization guidelines, standardized payer communication, claim adjustment group codes, Claim Adjustment Reason Codes, CARCs, Remittance Advice Remark Codes, RARCs, payer crosswalks, CO group code, CR group code, OA group code, PI group code, PR group code, patient responsibility group code, balance billing rules, CARC 109, claim not covered by payer, CARC 31, patient cannot be identified as insured, CARC 16, claim lacks information, RARC N391, missing emergency department records, payer denial messages, remittance advice denial codes, X12 denial codes, avoidable denials, unavoidable denials, preventable denials, additional documentation requests, itemized statement requests, clinical documentation requests, medical record requests, root cause analysis, denial root cause analysis, denial trend analysis, payer denial trends, missing patient demographic information, incorrect insurance information, missing insurance ID, duplicate claim submission, corrected claim process, late charge workflow, service not covered by payer, limited benefit plans, marketplace plan coverage, eligibility and benefits verification, plan benefit verification, coverage verification before service, time limit for filing expired, timely filing denial, timely filing limits, payer contract filing deadlines, corrected claim resubmission deadlines, Medicare timely filing, commercial payer timely filing, patient address updates, coverage terminated denials, high-dollar claim review, real-time demographic review, real-time coverage review, financial counseling workflow, registration workflow improvement, scheduling workflow improvement, billing office follow-up, contracting committee support, denial prevention committee, multidisciplinary denial prevention, denial committee charter, senior leadership support, denial metrics, denial benchmark goals, denial category ownership, denial owner assignment, denial reporting, timely denial reports, year-to-date denial trends, denial prevention tools, revenue integrity denial ownership, charge master denial ownership, coding denial ownership, patient access denial ownership, billing office denial ownership, modifier-related denials, missing modifier denials, procedure not paid separately, revenue code and procedure code mismatch, patient cannot be identified as insured, claim filing deadline denial, duplicate claim denial, claim scrubber purpose, claims passing edits, clean claim performance, revenue cycle performance, healthcare organization denial prevention, patient access revenue cycle training, billing office revenue cycle training, HIM denial committee participation, Information Technology denial committee participation, Code Purple denial practice questions, Code Red claim denial assessment, Revenue Cycle Introduction to Claim Denials course content
As a coder who sometimes works denial/rejections, it was great to get an introduction and understanding of some of the information sent by the billing team: the codes they use, rejection vs denial, and the different scrubbers.
Great refresher course
Very informative and highly recommended course for CDI staff members
Great amount of information presented and easy to follow.
great job
Great information, clarified some gaps that I had regarding the billing process
just so boring. The monotone lecture in confusing terms is exhausting. The pretense to be “animated” by adding a “whew, that was hard” seems fake and dull.
Great information! I really enjoyed this course.
Excellent webinar, thank you.
Response from Haugen Consulting Group
RC_DENIALS
You have the best visuals in your webinars.
Response from Haugen Consulting Group
RC_DENIALS
Keep going the same way
Response from Haugen Consulting Group
RC_DENIALS
I would like to see more ICD-10-PCS coding examples/case scenerios.
Response from Haugen Consulting Group
RC_DENIALS
so much great info! Love the breakdown in content! Love love the pup pics! and thank you for making it fun!
I LOVE ALL OF THE FUN INTERACTIVE CHALLENGES IN THIS COURSE AND THE PUPPIES WERE SO CUTE
Good for coders to review also! 🙂
I especially appreciated the discussion of standardized codes for denials with SO many relevant examples. It helped me see where coding fit into the denials process.
The information was good but I do not like presentations that require constant clicking of “next”
Love the dog pix!
Loved all the dog pictures!
Thorough information supplied.
This was very good information and very usable information
I REALLY ENJOYED THE DOG PICTURES IT MAKES FOR A MORE ENJOYABLE TIME
I have learned so much from all of the courses I have taken, thank you!
This was very relatable to my medical billing job.
really learned alot about denial through this course
Great
It would be helpful it all points were spoken.
It’s a great jumping off point to understanding the denial process and what can be done to combat those unavoidable ones.
Excellent presentation and learning tool! Kept simple, but informative!
Great course to understand denials.