Description
Are you looking for a patient access course on gathering patient information? It can be challenging to obtain complete demographic information from someone who is scared, in pain, tired, or just short on patience. How do you ask a complete stranger questions about gender, race, ethnicity, religion, and medical concerns?
This course provides tips and tools to help you put patients at ease as you gather information needed to create the patient’s record. Learn the “why” behind the questions you need to ask. This course is recommended for inclusion in patient access onboarding or annual compliance training plans.
Objectives:
Lesson 1: Patient Identifying Information
- Identify strong probing questions to use when searching for a patient record
- Identify reasons for having a patient’s photo included in the medical record
- Identify the reason information on race and ethnicity is gathered
- Identify the most appropriate method for gathering gender and race/ethnicity information
Lesson 2: Demographic Information
- Identify the best practice for asking patients for information
- Identify the types of addresses commonly gathered and why
- Explain why gathering next-of-kin information is important in all situations
Lesson 3: Financial Information
- Identify the reasons it is important to gather accident-related information
- Identify the best practice for explaining which insurance will be billed
- Take appropriate actions based on insurance eligibility information
Lesson 4: Episode of Care
- Recognize the best practice approach when inquiring about the reason for the patient’s visit
- Explain what is typically included in the Conditions of Admission
- Identify the best practice approach when asking patients for signatures
View a quick course preview! https://youtu.be/9QVQe1U_aEc
We have additional patient access education you’ll love! View it here.
Topics Covered: gathering information from unwilling patients, patient registration interview skills, patient access communication, patient reluctance in registration, patient complaints during registration, patient interview playbook, registration scripting, setting the tone in patient registration, patient identification, accurate patient identification, legal name verification, preferred name documentation, patient naming conventions, name change documentation, marriage certificate name change, divorce decree name change, government ID verification, duplicate medical record prevention, medical record overlay prevention, patient record search strategies, probing questions for patient record search, full legal name, middle name verification, prior names, maiden name search, nickname versus legal name, patient photo in medical record, photo identification in registration, biometric patient identification, fingerprint identification, facial recognition, voice recognition, iris recognition, palm vein scanning, patient privacy concerns with biometrics, protected health information, PHI safeguards, gender information in registration, sex assigned at birth, gender identity documentation, preferred pronouns, race and ethnicity data collection, self-reported race and ethnicity, observer-reported data risks, federal statistics and race ethnicity reporting, civil rights compliance in healthcare, health disparity data collection, patient refusal to answer demographic questions, religion preference in registration, clergy census opt-out, demographic verification best practices, address verification, mailing address versus physical address, PO Box and physical address collection, unhoused patient registration, social determinants of health, SDOH, temporary address workflows, general delivery mailing address, phone number verification, text message permission, voicemail permission, email address collection, patient portal notifications, appointment reminders, next of kin collection, emergency contact collection, non-family emergency contact, ride home contact, advance directive questions, living will documentation, medical power of attorney, employment status verification, currently employed versus retired, full-time and part-time employment, employer information collection, accident information collection, work injury registration, workers’ compensation insurance, primary payer determination, accident-related claim denials, auto accident insurance, liability insurance, insurance card verification, insurance eligibility verification, terminated insurance coverage, self-pay account workflow, birthday rule, dual insurance coverage, primary and secondary insurance order, patient payment collection, copayment collection, deposit collection, prompt pay discount, reason for visit documentation, symptoms versus diagnosis, avoiding medical advice in registration, avoiding diagnosis in registration, outpatient CT reason for visit, hospital directory opt-in, patient directory privacy, visitor and caller room information, Conditions of Admission, electronic signature best practices, explaining what patients are signing, consent to treatment, release of information to insurance, patient financial responsibility, patient rights information, personal valuables documentation, patient access best practices, registration quality, healthcare communication skills, difficult patient conversations, patient access course content
AHIMA
This program has been approved for 1 continuing education units for use in fulfilling the continued education requirements of the American Health Information Management Association (AHIMA). Granting prior approval from AHIMA does not constitute endorsement of the program content or its program sponsor.
- Domain: Revenue Cycle Management
To many words and different things besides what to do and what not to do.