** The coding information and guidance are valid at the time of publishing. Learners are encouraged to research subsequent official guidance in the areas associated with the topic as they can change rapidly.

Investments in Patient Access Staff Education Pay Strong Dividends

Publication: Revenue Cycle Strategist

Patient registration is the gateway to quality care and data integrity for hospitals and health systems. Patient access staff are the catalyst for the financial health of every account, essentially “teeing up” the future success of each claim. Because of the influence these personnel have on positive patient experiences and strong revenue cycles, many hospital leaders are working to manage the following patient access department challenges. | Read More.

Bridging HIM’s Disconnect with IT

Consider the following fictional, and perhaps all-too-familiar, conversation between health information management (HIM) department staff and health information technology (IT) staff:

Chief Information Officer (CIO) to HIM Director: “Were you aware that last month we implemented a documentation system for the cardiologists?”

IT Analyst to HIM Director: “This clinical application was not designed to print documents.”HIM Director to CIO: “The requirements for electronic signature are stated in the CMS regulations, the medical bylaws, and hospital policies and procedures.” | Read More.

Implementing a New Training Strategy with Patient Access

Publication: NAHAM Journal

How well is your staff prepared to welcome patients into your organization? Remember the Tom Cruise movie when Renee Zellweger says, “You had me at hello”? Does your staff have your patients at hello? Hear what happened as we implemented our Patient Access Training Program. | Read More.

Five Coder Training Tips

With the initial shock of the latest ICD-10 delay behind us, now is the time to leverage it as opportunity to ensure that coders are fully prepared for the transition. Coder training and readiness is a critical element of ICD-10 success. The additional time will give coders the ability to apply their skills through practice and become proficient in ICD-10. Consider the following tips to keep training and education on track.

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